1. Contact IPTVRESTREAM
If you have a complaint, please contact us by email, WhatsApp or post:
Business and trading name: IPTVRESTREAM
Correspondence address: Elm Street, Cardiff, CF24 3QR, United Kingdom
Email: hello@iptvrestream.co.uk
WhatsApp: +44 7868 788642
Website: iptvrestream.co.uk
2. What to include
Tell us your name, a way to contact you, the relevant order or conversation details (if applicable), a description of the issue and what outcome you would like. Avoid sending passwords or full payment-card details.
3. How complaints are considered
We aim to acknowledge and review complaints promptly. We may ask for further information to understand the issue and will explain the outcome and any available resolution. Some issues may take longer where technical details, a payment provider or another party must be checked.
4. Cancellations and refunds
If your complaint involves payment, cancellation or non-conforming digital content, please also see our Cancellations & Refunds Policy. Your statutory consumer rights are not restricted by this complaints process.
5. Independent advice and data complaints
For independent UK consumer advice, visit Citizens Advice. For concerns about how personal data is handled, you may contact the Information Commissioner’s Office. We do not represent that we belong to an alternative dispute resolution scheme unless specifically confirmed.
6. Postal contact
IPTVRESTREAM
Elm Street, Cardiff, CF24 3QR, United Kingdom
hello@iptvrestream.co.uk